The Public Utilities Regulatory Commission’s (PURC) order to pay customers, according to Samuel Dubik Masubir Mahama, Managing Director of the Electricity Company of Ghana (ECG), will only be carried out “case-by-case.”
He claimed that while the business has no issues with the instruction, it will only offer clients compensation if they can prove their difficulties.
Many consumers lost power for days due to recent issues with the company’s prepayment metering system.
The Ashanti Region’s issue was resolved on Wednesday, October 5; the Company afterwards declared that the issues had been resolved in all other regions.
But the PURC earlier in the week charged ECG to provide appropriate compensations for the failures recorded across the country as it breaches regulations of utility providers.
ECG is to pay a compensation of GH¢15 in credit equivalent to all affected lifeline consumers and GH¢120 and GH¢240 to residential and non-residential customers respectively.
According to the PURC, the directive is to exact responsive customer service from ECG.
But addressing journalists in Accra on Thursday, October 6, Mr Mahama insisted that the compensation cannot be for everybody.
“What we are also seeing is that just by one person saying something, there were panic buys. There were people that didn’t need to form queues but were in the queues. So, how should I compensate somebody who I shouldn’t compensate?”
He expressed unhappiness that the PURC went ahead of his firm in giving the directive, having not listened to his side.
